Equitable access to health care has been a foundational principle at HealthStar since its inception. Our focus on reducing and eliminating health disparities in diverse communities prompted the formation of two ethnic initiatives and the innovative HealthStar-wide cultural competence program, the 24ECC.
Today, HealthStar offers culturally-relevant services that address the unique needs of populations such as African Immigrant, African American, Native American, Hispanic/Latino, and other communities. Choosing home healthcare services in Duluth and Minneapolis shouldn’t involve settling for care that doesn’t reflect the needs of the individual. With HealthStar you will always be in control of your care (or that of your loved one) so you can be assured that our professionals will be sensitive to the cultural needs of each person in our care. With this in mind, you can select from a wide range of home healthcare services that we offer; from daily cares like bathing and dressing, to chores around the home, to transportation and companionship. HealthStar allows you to receive all of these services in conjunction with the attentiveness to cultural background that defines superior home care.
Cross Cultural Care
In order for HealthStar to provide culturally competent services in a culturally relevant way, each team-member achieves and keeps current their cultural competence through specialized training and by fostering values such as respect and empathy. With cultural care values as the foundation, care-givers are able to provide quality service, delivering it with increased awareness and perspective. Naturally, individuals who receive this level of care are more receptive and responsive to treatment modalities, leading to superior health outcomes.
Why Tolerance is not Enough...
Adapting to different cultural beliefs and practices requires more than just tolerance: It takes sensitivity, flexibility, and respect for others’ worldviews. Cultural competence involves truly listening to the client, learning about their beliefs on health and illness, and understanding culture-driven health behaviors. We believe that successful health care providers must greatly expand their worldview, incorporating new dimensions such as social structure factors, ethno-history, language patterns, and environmental contexts. Only then can they arrive at a comprehensive, holistic, and optimally effective model of care.
In Medicine’s Melting Pot, Meyer analyzes four areas that culturally competent care-givers must address in their work: (1) Clinical differences due to race or ethnicity (such as a higher incidence of diabetes among Hispanics and some Native Americans); (2) Diverse communication styles, methods and meanings, as well as language dominance; (3) Ethics and different belief systems; and (4) Trust and respect, key factors in patient and care-giver relationships. Properly addressing these four areas is critical for the effectiveness of home health care services.
We believe that every individual can develop cultural competence, that organizationally it is a long-term, on-going process, and that to serve our clients with the best possible service we must strive for cultural proficiency.
Taking a journey or process approach, HealthStar has formalized an ongoing value-based cultural competence proprietary program: The 24 Expressions of Company Culture (24ECC). These 24 expressions are aligned with HealthStar’s four chosen values of Servant Leadership, Empathy, Altruism, and Integrity.
Our intent with the 24ECC program is to continuously improve our cross-cultural communications and interaction skills, as well as internalize the values of those we serve and of the company.